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Terms of Service

1. Introduction

Welcome to Loyalleads Limited's AI Customer Service Chatbot ("the Service"). By accessing or using our Service, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using the Service.

2. Definitions

  • "Company," "we," "us," or "our" refers to Loyalleads Limited
  • "User," "you," or "your" refers to any individual or entity using our Service
  • "Service" refers to our AI customer service chatbot and related features
  • "Content" refers to all information exchanged through our Service
  • "Account" refers to your registered user profile and access credentials

3. Company Information

Loyalleads Limited

4. Account Registration and Security

4.1 Account Creation

  • You must register for an account to use the Service
  • You must provide accurate and complete information
  • You must be at least 18 years old to create an account
  • You are responsible for maintaining the confidentiality of your account

4.2 Account Security

  • You are responsible for all activities under your account
  • You must notify us immediately of any unauthorized access
  • We reserve the right to suspend or terminate accounts
  • You must use strong passwords and enable two-factor authentication when available

5. Acceptable Use

5.1 You Agree To

  • Use the Service in compliance with all applicable laws
  • Maintain appropriate security measures
  • Report any security vulnerabilities or bugs
  • Respect the privacy and rights of others

5.2 You Agree Not To

  • Use the Service for any illegal purposes
  • Attempt to gain unauthorized access
  • Upload malicious code or content
  • Interfere with the proper working of the Service
  • Circumvent any security measures
  • Share account credentials with third parties
  • Harass, abuse, or harm others
  • Submit false or misleading information

6. Service Availability and Support

6.1 Availability

  • We strive to maintain 99.9% uptime
  • We reserve the right to modify or discontinue features
  • We may perform maintenance with reasonable notice
  • Service may be occasionally interrupted for updates

6.2 Support

  • Technical support is available via email
  • Response times are not guaranteed
  • Support is provided in English
  • Self-service resources are available

7. Intellectual Property

7.1 Our Rights

  • We retain all rights to the Service
  • All trademarks and logos are our property
  • The Service's code and design are protected
  • AI algorithms and models are our property

7.2 Your Rights

  • You retain rights to your content
  • You grant us license to use your content for service provision
  • You may export your data as permitted
  • You may use our API as documented

8. Payment Terms

8.1 Pricing

  • Fees are as specified on our pricing page
  • We may modify pricing with 30 days notice
  • All fees are in British Pounds (GBP)
  • Taxes are your responsibility

8.2 Payment Processing

  • Payments are processed through secure providers
  • Refunds are subject to our refund policy
  • Failed payments may result in service suspension
  • Subscription renewals are automatic

9. Termination

9.1 By You

  • You may terminate your account at any time
  • Cancellation process must be followed
  • Pre-paid fees may not be refunded
  • Your data will be handled per our Privacy Policy

9.2 By Us

  • We may terminate accounts for Terms violations
  • We may suspend service for investigation
  • We will provide notice when possible
  • We reserve the right to refuse service

10. Liability and Warranties

10.1 Disclaimer of Warranties

  • Service is provided "as is"
  • We do not guarantee uninterrupted service
  • We do not warrant accuracy of AI responses
  • Technical issues may occasionally occur

10.2 Limitation of Liability

  • We are not liable for indirect damages
  • Our liability is limited to fees paid
  • Force majeure events are excluded
  • You indemnify us against third-party claims

11. Data Protection and Privacy

  • Data handling is governed by our Privacy Policy
  • We comply with UK data protection laws
  • We implement reasonable security measures
  • We may use anonymized data for improvement

12. Changes to Terms

  • We may modify these Terms
  • Changes will be notified in advance
  • Continued use implies acceptance
  • Material changes require explicit consent

13. Dispute Resolution

13.1 Governing Law

  • These Terms are governed by UK law
  • Disputes are subject to UK jurisdiction
  • Alternative dispute resolution is encouraged
  • Legal notices must be in writing

13.2 Resolution Process

  • Issues should be reported promptly
  • We aim to resolve disputes amicably
  • Mediation may be used if needed
  • Legal action is a last resort

14. Miscellaneous

14.1 Severability

  • Invalid provisions shall be severed
  • Remaining Terms remain in effect
  • Provisions may be replaced if needed
  • Interpretation favors validity

14.2 Assignment

  • We may assign these Terms
  • You may not assign without consent
  • Rights transfer with permitted assignment
  • Notice will be provided of assignment

15. Contact Information

For any questions about these Terms, please contact us at:

Loyalleads Limited Email: loyalleadsltd@gmail.com Address: International House 10 Churchill Way Cardiff CF102HE Phone: 0747194804

16. Acceptance

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.