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Privacy Policy

1. Introduction

Welcome to Loyalleads Limited's AI Customer Service Chatbot ("the Service"). We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Company Information

Loyalleads Limited

3. Information We Collect

3.1 Required Information

  • Full name
  • Email address

3.2 Automatically Collected Information

  • Device information (type, operating system, browser)
  • IP address
  • Usage data (interaction patterns, frequency of use)
  • Performance and error data
  • Cookies and similar tracking technologies

4. How We Use Your Information

We use the collected information to:

  • Create and manage your user account
  • Provide and improve our AI chatbot service
  • Personalize your customer service experience
  • Analyze service performance and user patterns
  • Respond to your inquiries and support requests
  • Maintain security and prevent fraud
  • Comply with legal obligations

5. Third-Party Services and Data Sharing

We partner with several trusted third-party services to enhance our Service functionality. Here's how we share data with each:

5.1 Payment Processing

  • Service Providers: Stripe, PayPal
  • Data Shared: Transaction details, billing information
  • Purpose: Process payments securely
  • Location: UK-based processing
  • Security: PCI-DSS compliant

5.2 Customer Relationship Management

  • Service Providers: Twenty, Salesforce
  • Data Shared: Customer interaction history, contact information
  • Purpose: Improve customer service and relationship management
  • Security: Enterprise-grade encryption and access controls

5.3 Analytics

  • Service Provider: Google Cloud
  • Data Shared: Usage patterns, performance metrics (anonymized)
  • Purpose: Service optimization and performance monitoring
  • Security: Data anonymization and aggregation

5.4 Cloud Hosting

  • Service Provider: Hetzner
  • Data Shared: Application and user data
  • Purpose: Service hosting and delivery
  • Security: ISO 27001 certified infrastructure

5.5 Authentication

  • Service Providers: Google, Meta
  • Data Shared: Authentication tokens, basic profile information
  • Purpose: Secure user authentication
  • Security: OAuth 2.0 protocol

5.6 Email Services

  • Service Provider: SendGrid
  • Data Shared: Email addresses, communication preferences
  • Purpose: Service notifications and communications
  • Security: TLS encryption for all email transmissions

5.7 Database Services

  • Service Provider: PostgreSQL (hosted on Hetzner)
  • Data Shared: All user data and interaction history
  • Purpose: Data storage and management
  • Security: Encrypted at rest and in transit

6. Data Security Infrastructure

6.1 Data Access Controls

  • Chief Technology Officer (Sherif Butt) has primary data access authority
  • Two-factor authentication required for all data access
  • Comprehensive access logging and monitoring
  • Regular access reviews and audits

6.2 Security Measures

  • End-to-end encryption for data in transit and at rest
  • Regular security updates and patch management
  • Intrusion detection and prevention systems
  • Regular security assessments and penetration testing
  • Automated backup systems with encryption
  • Disaster recovery and business continuity plans

6.3 Data Storage

  • Primary storage: Hetzner Cloud (UK region)
  • Regular encrypted backups
  • Compliance with UK data protection standards
  • Geographic redundancy for service reliability

7. Data Retention

We retain your information until you choose to unsubscribe from our Service. Upon unsubscription:

  • Your account will be deactivated
  • Your personal information will be deleted
  • Anonymized usage data may be retained for analytical purposes

8. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt-out of certain data collection
  • Export your data
  • Unsubscribe from the service

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

  • Posting the new policy on our website
  • Sending you an email notification
  • Displaying a notice in the Service

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Loyalleads Limited

11. Data Processing

We do not use chat conversations or user data for AI model training. All data collected is used solely for providing and improving our customer service operations.